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Jeffrey Lupient's Blog

Auto dealership is a cutthroat business, but one area that deals can make a radical difference and excel is timely, responsive customer service. Here’s some sound advice on how to enhance customer service and elevate customer experience to desired levels.

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Harness technology for the customers’ advantage

Use gadgets such as tablets, headsets, as well as relevant apps for service centers and the sales force to use to cater to digitally savvy and modern consumers. Go digital in crucial areas such as booking appointments, maintaining vehicle records, and providing service recommendations. Use texting platforms to enhance the customer experience, from reminding of an upcoming oil change to disseminating news on promos and deals.

Be genuine

This couldn’t be emphasized enough: be the kind of people who take pride and joy in helping individuals and families get their dream vehicles. Don’t be there to just make a quick buck. Initiate good, meaningful conversations and understand the needs and pain points of the customers. It will greatly help to hire genuinely nice personnel.

Look at everything from the customer’s perspective

Don’t shy away from soliciting brutally honest feedback from customers. Discuss the flaws, come up with ways to fix them, and find out what can set you apart from the competition as far as customer needs are concerned. Go beyond the meet and greet; attend to inquiries with enthusiasm and with a problem-solver role. Listen to the customer’s reactions to the sales process, staff, and facility of the dealership.

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Jeffrey Lupient has been involved in his family’s chain of car dealerships since he was young. Accumulating years of experience and substantial industry knowledge, he would become the president and CEO of the Lupient Automotive Group. More articles like this on this page.

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Summer may be just around the corner, bringing along much warmer temperatures to much of the United States. However, not every place will be experiencing the heat the same way. Some places actually stay cool. Mountain regions and areas of higher elevation all still have a lot of cold to contend with. And cold can be a huge problem for car owners if they neglect to maintain their cars.

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Here are a few car care tips people should know if they’re living in an area that’s cold year-round.

Check your batteries: A volt check can go a long way. When people feel like their car batteries are fading, it’s best to replace them immediately rather than have them stall in the cold. The cold weather can stop a car dead in its tracks, and it would be more difficult to find a replacement while stuck in the middle of a road in very low temperatures.

Check your coolant: Coolants can keep engines from freezing during extreme temperatures. There are two things to check when it comes to coolants – their levels and if there are any leaks.

Check your tires: Car owners should be mindful of their tires. If there is no need to put chains for snow tires, then they shouldn’t. But if car owners live in an area with lots of snowfall, then for everyone’s safety, motorists should observe proper protocol.

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Jeffrey Lupient, current President and CEO of Lupient Automotive Group, made his mark in the automotive retail sales scene as a result of his early exposure to the family business. For anything and everything on cars, car sales, car dealerships, and the like, check out this blog.

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It’s almost always an exciting time when a person makes the first major purchase of their life. Usually, in the United States, cars are an adult’s initial foray into financial responsibility (if you don’t count student loans). Many factors affect the overall decision process of buying a car, and here are some guidelines for first-time car buyers.

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Have fun: One of the most common mistakes people make when buying a new car is stressing themselves out. The truth of the matter is there’s a lot more to enjoy than to be bummed about like the great selection of cars as well as the financing rates that translate to great deals all around.

Test drive: First-time car buyers should test drive the vehicles that they fancy. On the outside, sure, a car looks enticing, but then there are factors like comfort and ease of driving that can only be confirmed through a test drive. Test driving a vehicle can also save a person a ton of regret.

Preferences: People should list down what they want in a car and go for it. People ought to ask questions geared towards this list and keep an eye out for all those things that they want. When they finally find a car that has most of the items on the preference list, they’ll be happy.

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Having been involved in his family’s chain of car dealerships since his younger years, Jeffrey Lupient has gained substantial experience and knowledge in sales and business development. Read more about these topics in this website.

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The U.S. car industry ended 2017 with a dip in sales—about 17.1 million units—but things are looking up this year. The key here is for automakers to make good on their plans of giving more generous incentives for boosting sales. If these push through, we could see a better figure for cars sold by the end of 2018.

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According to industry experts, the recent lower sales are due to more consumers keeping their cars. Increased reliability is making car users hold on to their vehicles for longer. Also, an estimated three million leased vehicles are not returning and adding to the supply.

But two other trends are pushing the industry onward: electric cars and ride-sharing. The challenge for electric vehicles is to entice purchases, as while people are intrigued, they are still not ready to embrace the technology. The main disadvantages for now are shorter duration on the road, the high price, and few charging stations open to the public. But manufacturers are keen on having these environment-friendly cars with zero emissions on the streets.

More and more Americans are choosing the convenience of ride-sharing, utilizing riding apps like Uber and Lyft to get around. Millennials are tentative about tying up their money with car payments. But ride-sharing is not disruptive enough to make a big dent in industry sales; consumers should understand that these rides are but the replacements of cabs.

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Jeffrey Lupient is the president and CEO of the Lupient Automotive Group. He has been involved in his family’s chain of car dealerships since he was young. For more insights on the automobile industry, visit this blog.

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Gone are the days when consumers completely rely on what salespeople have to tell them regarding products and services. This is now the era of educated buyers; they can do research on their own. By the time they meet a salesperson, they would already have a clear grasp of what they are looking for.

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Because of this, salespeople equipped with just a product or service pitch might find it difficult, or even fail, to close a sale with potential buyers.

An effective strategy that has helped salespeople achieve success amidst such an environment is insight selling. It is done by collecting relevant market research or data about the prospective buyer, their specific needs or requirements, and the most appropriate solution for their problems.

Insight selling follows various methods. But the most effective ones aim to educate the buyers with new ideas and perspectives that they could not know about on their own, collaborate with buyers, and persuade them that the products and services offered would achieve results.

To do so, salespeople should have learned the ins and outs of their products and services, found out everything they can about their prospect, and mastered the market they are in, including the competition.

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Jeffrey Lupient is the CEO and president of Lupient Automotive Group in Minnesota. His competencies include automotive dealership, business development, and sales. Get more information about him and his work by visiting this LinkedIn page.

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Some people think sales is just talking through anything and getting people to believe. This is partly true, but there’s more to sales than just clinching a deal.

A solid sales career rests a lot on finding a mentor who will guide one through the disciplines of the trade and the importance of focusing on targets. And a lot hinges on a system or process the mentor introduces. The mentor should be firm, maybe even strict, so targets and deadlines are kept. The mentor monitors performance and adherence to set guidelines. Through all of this, the mentor should impart the wisdom of building relationships through the foundation of good team rapport.

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But what is a good mentor? A good mentor guides people according to their strengths while keeping the targets and the deadlines urgent and realistic. Is a mentor a friend? Yes, they can be, after work.

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Formalized mentoring need not be restricted to the realm of leadership development or entrepreneurship. Those working in sales need mentors, too, who can offer valuable knowledge, advice, and moral support especially to the young and inexperienced. More importantly, mentors can underscore that while sales is about hitting the target, it is also about expanding networks and building relationships.

Jeffrey Lupient excels in business development, car dealership, and sales, competencies recognized by his colleagues in the automotive industry. Jeffrey is currently the President and CEO of the MN-based Lupient Automotive Group. For more discussions on sales and management, subscribe to this blog.

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A sales meeting is not exactly what the team looks forward to. It usually doesn’t make a rep’s heart skip a beat. More often than not, people have thought of it as an unnecessary company requirement that uses up everyone’s precious time. But this is probably because of poor management and lack of any valuable insights that could actually help sales representatives with their daily challenges.

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A car sales meeting needs a particular structure and flow. A manager should make sure that there is clearly a reason for holding one. Even if upper management simply makes it compulsory, the agenda should still be well thought out. Investing time and energy on something worthwhile can contribute to the growth of the entire team, so the leader should prepare something that could actually have an impact on company performance.

One thing that needs to be emphasized is the fact that a sales meeting should primarily address performance issues and how to motivate the team to do better. Focus on keeping them fueled by highlighting possible remedies or approaches to problems rather than badgering the team about low numbers. Data and statistics should be sent through email the day before. The team must know about the numbers, but they shouldn’t take so much of the time during the actual meeting.

Meetings have to be interactive as well. Encouraging them to speak, ask questions, and participate in skills development and other activities will make the meeting more fruitful and inclusive. Presentations have to be more creative and must be a combination of various media. Regularly covering practical skills that could improve their interaction with customers can help them in the long run.

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Jeffrey Lupient is the CEO and President of Lupient Automotive Group in Minneapolis, MN. For more sales and management tips, follow this Facebook page.

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